Got questions? Start here
Didn't find your answer? Sign in and reach us anytime via the support center / ticket desk in your account.
Running into connection issues — can't connect, repeated password prompts, frequent drops, slow speed or sites that won't load? Head to the Help Center for step-by-step fixes by symptom (iPhone / Android / Windows / Mac).
Account & Free Trial
How do I register?
Just register with your email — 24 hours free are credited automatically on signup.
Is there a free trial?
Yes — 24 hours are credited automatically on signup, no payment required. Try before you buy.
Forgot your password?
On the sign-in page, tap "Forgot password" and reset it via your registered email.
Download & Connect
Which devices and systems are supported?
iOS, Android, Windows, macOS and select routers. The client is compatible with Cisco Secure Client — see the setup guide.
How do I import the config / connect?
After signing in, import and connect in one tap from the "Connection Info" page. iOS can go password-free with a certificate; Android and desktop use account + password — still one-tap, no manual setup.
What if it will not connect?
Try switching routes or toggling between Global / PAC mode; if it persists, reach us via support / ticket.
How many devices can be online at once?
Depends on your plan tier (1–5 devices); see the comparison table on the plans page for each tier.
Can I use it to access ChatGPT and other overseas AI tools?
Yes. After connecting, pick an overseas line such as the US or Taiwan in the client's line selector, and you can access ChatGPT and other overseas AI tools and sites as usual — stable cross-border access.
Plans & Payment
How do I pay?
Order online and follow the on-screen steps to complete payment and activate.
How do I renew?
Renew from your account; the longer you renew, the more bonus membership days you earn.
Any deals?
New users get "buy 1 month, get up to 1 year", bonus days from your first-order draw, stacking renewal rewards, and cash referral commissions — see the offers page.
Do you offer refunds?
We do not offer refunds. That is exactly why every account gets a free trial on sign-up — please test it thoroughly during the trial and buy only once you are satisfied. If you hit connection issues, open a ticket and support will help you troubleshoot first.
Speed & Reliability
Is there a speed limit?
Peak speed is tiered by plan, and so is data — see the plans comparison table for the exact peak speed and data allowance of each plan.
Why is it sometimes slow?
Cross-border networks are affected by routing and peak hours; switch routes or Global / PAC mode for a better experience.
Security & Privacy
Is the connection secure?
Enterprise-grade TLS / DTLS encryption with certificate authentication; traffic is encrypted end to end.
Do you log my browsing?
We only record the data usage needed to meter your plan; we do not sell your personal information — see the privacy policy.
Still have questions?
Sign in to your account and reach us anytime via the support center / ticket desk; new users get 24 hours free — try before you buy.
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